Frequently Asked Questions About Our Xero Training Courses
You receive all our Xero training courses for one low price and either 12 months course access or course access and a certificate. Check out our specials page to see if you are eligible for a discounted price!
The A-Z of Xero Training Course Questions
- How long will it take me to complete the course?
- Can I go over the training materials more than once?
- Are their any prerequisites?
- When can I start?
- How long can I access the Xero courses?
- Do I get a certificate?
- How does assessment work?
- How do I get my certificate?
- What type of certificate do I receive?
- Can I get a nationally recognised certificate?
- What if I have a problem using the online course?
- What if I have problems getting started with online learning?
- What’s included in the course?
- Do I need the Xero software?
- How long does the course take?
- How do I get course support?
- Will I get support after the course?
- Do I need an Internet connection?
- Which version of Xero do you use?
- What if I have a Mac?
- What if I am based in New Zealand or another country?
- Can I buy the Xero software from you?
- Do you offer volume discounts?
- Can I offer your courses to my clients?
- Do you have courses in other accounting software
- Can you help me start a business
- Can I earn CPD (CPE) points with your Xero courses?
1 How long will it take me to complete the course?
The fastest a student has gone through the full 3 Xero courses is 3 days (including all knowledge reviews).
The average time to complete a the Xero courses is 2-3 weeks and some people take several months or simply use the course as a resource during their membership period. If the training content in our online Xero training course was delivered in a face to face classroom environment it would take approximately 3 days.
2 Can I go over the training materials more than once?
Yes. The course videos can be watched over and over again as often as you want. The workbooks are available as a downloaded pdf file so you can print it and go over it as often as you want. The more you access and use the materials the faster you will complete the course.
3 Are their any prerequisites
It is expected that you have a PC with Internet access and that you are confident using a mouse, downloading, launching programs and navigating around your computer (Windows OR Mac). Although you’ll get through the course faster if you have an understanding of basic accounting / bookkeeping terminology the course includes training videos to teach you these things.
4 When can I start?
After you have completed the online enrolment form and made your payment you will receive an enrolment confirmation email confirming your enrolment and providing you with passwords to access your course. This will arrive by 5pm the next business day but often arrives the same day.
5 How long can I access the Xero courses?
You have 12 months to complete the course and knowledge reviews and go over the training materials as often as you need or want for 12 months.
6 Do I get a certificate?
If you choose the certificate option when you enrol, you will receive a certificate after you have successfully completed the online assessment questions and complete a course evaluation. If you did not choose a certificate option when you enrolled you can still answer the knowledge review questions and apply for an assessment and certificate.
7 How does assessment work?
The assessment questions are located at the end of each section or at the end of each course and comprise a series of questions which may include YES/NO, multiple choice, multiple answer or matching questions. When you submit your answers (you get 3 attempts) your answers are recorded in your student profile. When you have completed them you let us know and an assessor will confirm that you passed each test and provide you with a certificate. All knowledge reviews must be completed within 12 months of enrolling. If you did not enrol for the certificate option but would like to take advantage of it you can complete all knowledge reviews and pay for your certificate at the time of your Xero course completion.
8 How do I get my certificate?
Your certificate is sent to you as a full colour PDF attachment via the student support area.
9 What type of certificate do I receive?
The default certificate is an EzyLearn certificate of completion that confirms you have accessed the course and successfully completed the knowledge reviews. It contains a logo of the Institute of Certified Bookkeepers so you can put it in your resume to display the fact that you are a committed learner and part of an organisation devoted to continuing education.
10 Can I get a nationally recognised certificate?
The EzyLearn training material provides training on many aspects that are relevant to bookkeeping and Ezylearn is aligning its training materials with nationally recognised qualifications. The certificate you receive is an EzyLearn Certificate of Completion.
To get a nationally recognised certificate you need to enrol into a bookkeeping course with a registered training organisation (RTO) – EzyLearn is not an RTO.
11 What if I have a problem using the online course
EzyLearn support uses a ticketing system to keep track of problems you have or tasks that need to be performed for you (like assessment checking for your certificate). Students can access this online support for any questions they have regarding the course.
12 What if I have problems getting started with online learning?
You are welcome to contact EzyLearn over the phone with help in navigating the learning site – although the welcome email contains all the information as well as a video about how to use the online learning site.
13 What’s included in the course?
This link on the website shows a list of each course, choose which course you’d like to explore further and a full list of the video within the course is listed (including name and duration). There are also knowledge reviews and workbooks which contain even more training materials, exercises and examples.
You’ll be thrilled to know that the student support options give you the opportunity to pose a question to the course creator of a scenario that may not be covered in the course material. The support team will then answer that question if its simple or write up some additional course notes as part of EzyLearn ANSWERS. The course grows in size and content every quarter.
14 Do I need the software?
You don’t need the software to watch the videos and test your skill level will the knowledge reviews. We always recommend you download the software or sign up for the free trial(it is available for free via a link at our online learning site).
15 How long does the course take?
Our online Xero training course includes 3 courses for the price you’d expect to pay for one course (It includes Xero Setup, Day-to-Day Transactions and Xero Payroll) and the contents of the course is what we used to cover in approximately 3 full time days of training. You can of course choose the training package that contains just the number of courses you want. The Microsoft Excel course includes beginners to Advanced and if you start from scratch there is the equivalent class-based content of 4 full days of training.
16 How do I get support?
There are multiple levels of support on course usage, training materials, case study projects as well as a student community where you can find answers and meet other students. You can contact the tutors direct online or if you have any questions you can ask for phone support.
17 Will I get support after the course?
Yes, you will have access to all training material for the duration of your membership which is currently 12 months or LIFETIME and Tutor support as part of the Student Community and Tutor Support Service when that becomes available for the Xero Course.
18 Do I need an Internet connection?
Yes. Because you will watch educational videos we recommend you have a broadband internet connection.
19 Which version of the software do you use?
The Xero courses use training materials from 2012 and onwards. When the software navigation or features change significant we update those sections of the Xero course. When there is a significant change in the content or navigation around the software we usually announce this via our blog and as a student you receive access to this new content during your membership period.
20 What if I have a Mac?
Cloud based software designers like Xero and Microsoft create software that works on multiple platforms so that they can service the needs of as many business as possible. If you are not sure, take advantage of the money back guarantee and see for yourself.
21What if I am based in New Zealand or another country?
Our Xero training is focused on the Australian version and include information about the GST, BAS and payroll for Australia, but students from Hong Kong, Canada, UK and New Zealand have completed the course? Microsoft Excel training can be used in any country.
22 Can I buy the Xero software from you?
No – we don’t sell it. Although we can supply the software to you we are in the training and workplace services industry and would not be competitive in pricing with the large retail discounters like Harvey Norman, Officeworks or online comparison sites like Get Price and MyShopping.
23 Do you offer volume discounts?
If your organisation wants to purchase enrolments in volume we have a number of enrolment options available. Please contact us for more information.
24 Can I offer your courses to my clients?
If you are an education provider, accountant or bookkeeper or involved in retraining to help get people back into the workforce we have a number of special partner packages. You can even partner with us to sell our online training courses if you like what you see. Please contact us for more information about becoming a training partner.
If you are an accountant or a training organisation that delivers an accounting qualification from Cert III and up you may be interested in our Online Course Enrolment Vouchers.
25 Do you have courses for other accounting software?
Yes, we do. Because we have a fantastic course that takes students logically through the entire bookkeeping process for a small business we can adapt it to suit other accounting software programs. There are also an increasing number of cloud based accounting software programs and many of them are competing head-to-head with Xero and doing very well. See our Courses page for a list of courses we offer.
Xero is a very popular cloud based accounting software program and boasts Craig Winkler as one of it’s major shareholders. Craig is the man who started MYOB in Australia and built it into an international company before selling out to a private equity company (Archer Capital, which them sold it to another private equity company Bain Capital) and this company had the luxury of starting off as an online, cloud-based accounting software. Read more about our Xero Training Course.
26 Can you help me start a business?
Yes. In 2012 we became the online training platform for the Small Business Management Course from the Australian Small Business Centre. This course goes through all the areas required to create a business plan which becomes a blue print of how to run a business – any business. We then had our own team go through this course and complete it based on the following business types: Virtual Assistant and Bookkeeping Business.
When you do the Small Business Management Course with us you get the opportunity to work with people who are doing what you want to do and they’ll support you to help you succeed in that business. Read more about our Small Business Management Course..
27 Can I earn CPD (CPE) points with your Xero courses?
Yes. If you are a certified bookkeeper with the Institute of Certified Bookkeepers (ICB) you can earn 1 point for every hour of education. All 3 Xero courses can be completed in a normal classroom environment in 3 days which equates to 24 hours or 24 points. You will need to enrol into the Certificate option to provide evidence of completion.
If you are a member of a different industry association and would like us to enquire on your behalf please contact us.