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EzyLearn Commitment to Privacy

EzyLearn needs to collect personal and confidential information required to manage and process your registration and course involvement for training. None of this information will be released outside EzyLearn, except where you consent in writing or required by law and where it needs to be shared with our education and training partners for the provision of training, assessment, certification and accreditation.

The staff and trainers at EzyLearn undertake a commitment not to distribute this information to any parties that fail to identify themselves in accordance with EzyLearn rules and procedures. At EzyLearn, we abide by the principles of the Privacy Act and have integrated these principles into our workplace. We may send you information on other materials offered by EzyLearn, generally by email; however, you can choose to opt out at any stage.

Your personal information gathered may also be used by EzyLearn for reporting, Communication, appraisal, evaluation, reviewing and grading. Rest assured that only authorized EzyLearn representatives will have access to this type of information.

EzyLearn – Fee Policy

1)EzyLearn will only accept course enrolments online via the EzyLearn website http://www.ezylearnonline.com.au/enrol/ or via the enrolment form on any official partner websites.

2)EzyLearn may require Certified copies of 100 points of ID. Which can be emailed to support@ezyLearn.com.au (You can find details about the 100 point system here: http://en.wikipedia.org/wiki/100_point_check)

3)Prior to studying with EzyLearn, you may be asked to complete a LLN (Language, Literacy & Numeracy) test so we know if you require any additional resources or help. This is done via an Online Multiple Choice Questionnaire.

4) If you are paying with a credit card you will be taken to the Paypal site where you can securely enter your credit card details, you can also pay using a PayPal account. If you choose another payment method you will automatically receive a Pro Forma Invoice which you will need to pay before we issue a Tax Invoice. If you have an approved credit account you must send the purchase order or written order confirmation before the student can commence.

Once the above clauses have been met, the student will be granted access into our course/s.

EzyLearn – Refund Policy

EzyLearn has a 30-day money-back guarantee and and some courses are provided by third party organisations, such as our Small Business Course. These courses are offered with the same terms as offered by these organisations.  The Australian Small Business Centre offers a strict 7-day refund policy.

An Enrolment Fee will be refunded only when:

a)The student notifies EzyLearn in writing (email is accepted) that they do not wish to commence training. Notification must be received no later than 30 days for all software courses (and 7 days for the Small Business Management Course) after enrolment form being received by EzyLearn. The Student must not have accessed any training workbooks or training files like exercise files within any of the courses.

A student, who notifies EzyLearn of a withdrawal other than in accordance with clause a) above is not entitled to a refund.

The refund will be paid:

a.Within 14 days of receipt by EzyLearn of a notice of cancellation in accordance with clause a) above.
b.Back to the person who paid the course fee to EzyLearn.
c.Via the Issue Refund service through Paypal.
d.Minus $120 for a Booking Administration Fee, per enrolment for small business courses and $40 for software courses
e.Minus a fee of $35 for each and every workbook which has been accessed, where there is a record of access in the Learning Management System.

EzyLearn – Assessment and Certificates

Ezylearn will perform assessment runs from time to time and usually on a monthly basis for all students who have completed their assessable tasks and request a review of their assessable tasks. Once an assessment review is completed feedback will be provided to the student and where all tasks are not completed fully or successfully each student will have an opportunity to review the results.

Unless specified for a shorter or longer period ALL assessments for a students course(s) must be completed and a course completion evaluation completed within 12 months from enrolment date. Course Access and Course Assessment & Certificate are two separate services and where LIFETIME course access is available and chosen you must complete all assessments within 12 months of enrolment date.

Where course completion and evaluation occurs after 12 months an assessment and certificate processing fee is applicable.

EzyLearn – Reassessment Fee Policy

Students of the Small Business Course who applied for the Nationally Recognised Certificate option upon enrolment automatically have 3 chances for assessment submission for review before final accredited assessment. Should a student be deemed ‘Not Yet Competent’ after the official accreditation assessment and still wishes to maintain in the course he/she can complete the assessment again for a fee of $155 for each unit of Competency (UOC).

The student will be given the option to re-do the assessment and if chosen so, an invoice will be issued and sent. The funds must be received prior to any reassessment.

 

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